Refund & Cancellation Policy

1. Wallet Top-Up Refunds

• Wallet top-ups, once successful and credited to your wallet, are non-refundable to your original payment method.
• The wallet balance can only be used for booking movie tickets on the HMT Cinema platform.
• If a payment fails but the amount is deducted from your bank, the payment gateway will automatically process a refund to your original payment method within 5-7 business days.
• If a top-up is successful but the balance is not reflected, please contact our support with your Transaction ID for immediate resolution.

2. Ticket Cancellation by User

• Currently, ticket cancellations by the user are not supported through the platform.
• Once a ticket is booked and wallet balance is deducted, the booking is considered final.
• In exceptional circumstances, you may contact us for assistance, and cancellations may be processed at the sole discretion of HMT Cinema management.

3. Show Cancellation by HMT Cinema

If a show is cancelled by HMT Cinema due to technical issues, low attendance, or any other reason:

• A full refund of the ticket amount will be credited back to your HMT Cinema wallet.
• The refund will reflect in your wallet within 24 hours of the cancellation.
• You will be notified of the cancellation and refund via the platform.

4. Show Rescheduling

If a show is rescheduled, your existing booking will remain valid for the new timing. If you are unable to attend the rescheduled show, a wallet refund may be processed upon request — subject to management's approval.

5. Incorrect or Duplicate Bookings

• In case of a duplicate booking due to a technical glitch, the duplicate amount will be refunded to your wallet after verification.
• For incorrect bookings (wrong show time, wrong date), cancellations are at the discretion of HMT Cinema management.

6. Coupon & Promotional Credits

• Bonus credits received through coupons or promotions during wallet top-ups are non-refundable.
• If a top-up is refunded due to show cancellation, only the original paid amount will be refunded, not the promotional bonus.

7. Refund Timeline

8. How to Request a Refund

If you believe you are eligible for a refund, please contact us with:

• Your registered email address or phone number.
• Booking ID or transaction details.
• Reason for the refund request.

9. Disclaimer

HMT Cinema reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page. Continued use of the platform after changes constitutes acceptance of the revised policy.